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Lenovo to offer full protection and support services for CES 2023 releases

7 Min Read

Lenovo has announced at the recently concluded CES 2023 event that this year is sure to be packed with a range of gaming devices, AI-enabled laptops, and revolutionary products perfect for those looking to upgrade their work and play stations for the year. 

Beyond great features at good prices, it’s important to look into reliable after-sales services and support to really get the best value for money and also ensure that users can make the most out of their great new devices.

“One of the most important factors to consider when choosing a new device is the after-sales services and support that brands can provide. It’s not just about where a brand packs its products with features. It’s equally important that they offer support that is fast, reliable, extensive, and convenient,” said Michael Ngan, President and General Manager of Lenovo Philippines.

“Lenovo strives to provide innovative solutions and life-changing devices, however, we believe that innovation must also extend to finding ways to provide flexible and affordable technical support and solutions. We are our users’ partners and we are committed to providing the best support for each consumer’s unique needs and requirements,” added Ngan.

Premium Care

Data migration is made easy with the Lenovo Migration Assistant which takes away the need for bulky external hard drives. This three-year warranty policy offers direct and easy connections to Lenovo technicians who can provide you peace of mind and faster solutions for PC issues and holistic comprehensive support. With its 24/7 chat support via phone, e-mail, and WhatsApp, users are instantly guided on how to solve the problem with their device anytime and anywhere. 

If the issue can’t be solved with remote troubleshooting, users can easily schedule appointments for on-site support, skipping the hassle of traveling to a service center and waiting in line. Users can instead have the technician come to their doorstep for a quick check-up of their devices.

Beginner tech enthusiasts or those simply experiencing roadblocks in connecting external devices can also get in touch with Lenovo technicians and ask for advice. Apart from the high-level support on hardware, technicians can also answer questions on software applications. To top it all off, Lenovo also offers an annual PC Health Check that allows the experts to spot issues before you, quickly resolve them, and help you avoid PC problems..

Accidental Damage Protection

After investing in a brand-new Lenovo device, the last thing any user would want is for untoward incidents to happen which will compromise the device and the data stored in it. As these incidents could be unpredictable, staying ahead is key.

From accidental drops, spills, or bumps to structural failures including electrical surges, Lenovo’s Accidental Damage Protection offers in-person assistance. Trained technicians can perform comprehensive diagnostic tests on-site and make quick fixes using Lenovo-Qualified parts to reduce the need for more intensive repairs.

With Accidental Damage Protection, if the PC is not damaged beyond repair, the end user’s own PC is returned. If repair is not possible, the entire system will be replaced at no additional charge.

Lenovo’s unparalleled Premium Care Services is available on the IdeaPad Slim series, IdeaPad Slim 5 Pro series, and all Yoga devices for three years while Accidental Damage Protection is available in all 2022 (Gen 7) models of IdeaPad Slim 5 series, Yoga, and Legion devices. Devices with older warranties could be updated with Accidental Damage Protection through authorized Lenovo resellers.

Legion Ultimate Support

As the gaming industry continues to flourish with new entertainment and immersive experiences each year, the specifications needed for it also level up accordingly. By staying true to its tagline, “Stylish Outside, Savage Inside”, Lenovo provides a one-stop shop for gamers like no other to fully propel gamers to the lead.

First launched in March 2021, Legion Ultimate Support is the only gamer-centric support service among competitors that provides users 24/7 access via phone, chat, or email to technicians who are armed with gamer-centric knowledge such as hardware optimization, software assistance, in-game settings for some of the most popular AAA games and more. It also includes on-site support and fast repairs for those tricky problems and overall technical support to keep the device running in tip-top shape.

Elite level Lenovo technicians have a wealth of product knowledge to keep Legion devices at 100% performance, 100% of the time to ensure gamers can expect no lags, no freezes, and no glitches, just high performance all throughout the day and night on their device. 

Today, the Lenovo Legion 2022 (Gen 7) devices are more than just the standard PCs and with the three-year Legion Ultimate Support, gamers are guaranteed the complete Legion experience.

Getting the best value for money when it comes to devices shouldn’t stop at great new features and specifications. With Lenovo, users not only get to enjoy a wide offering of powerful and innovative technology, but they also have the privilege of unparalleled, reliable Support Services that cover everything needed to keep the product running across its lifecycle. 

The latest generation of Lenovo devices are available in all Lenovo Exclusive Stores and authorized resellers

For more information, follow Lenovo Philippines’ official Facebook page.

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