Xiaomi Philippines has officially opened its newest Exclusive Service Center in Iloilo City, reinforcing its commitment to expanding customer support and after-sales services across the country.
Located at GF Unit 03 & Unit 04, Madrid Building, Plazuela de Iloilo, B.S. Aquino Avenue, Mandurriao, the new facility is designed to provide faster, more reliable, and more accessible technical support for Xiaomi users in the region. The opening of the service center highlights Xiaomi’s continued effort to strengthen its customer service network in the Philippines, ensuring that users have convenient access to professional assistance for their devices.
The Iloilo Exclusive Service Center offers a complete range of after-sales services, giving customers direct access to technical support and maintenance for Xiaomi smartphones, smart devices, and ecosystem products. This expansion supports the brand’s goal of delivering a more seamless and dependable customer experience.
Professional Support and Worry-Free Warranty Services
The new service center in Iloilo City reinforces Xiaomi’s promise of a more complete “Tech Lifestyle” experience by improving access to after-sales care and warranty support.
Customers visiting the center can avail of structured warranty coverage depending on the type of product. Smartphones come with a 1-year warranty and a 7-day replacement period. Xiaomi adapters and in-box accessories are covered by a 6-month warranty.
For Xiaomi TV products, the main unit is covered by a 2-year warranty, while accessories such as remote controls and bases are covered for 6 months. These products also include a 7-day replacement period.
For Eco Products and AIoT devices, warranty coverage varies by category. Sweeping Robots and Vacuum Cleaners are covered by a 1-year warranty for main parts and 6 months for accessories. Monitors come with a 3-year warranty. Xiaomi Watch devices, Xiaomi Band products, Air Purifiers, and Earphones are covered by a 1-year warranty.
Consumable and cosmetic accessories are not included under the standard warranty coverage.
By providing clear warranty structures and accessible service assistance, Xiaomi aims to give customers greater confidence and convenience when using its products.
Expanding Xiaomi’s Nationwide After-Sales Network
The launch of the Iloilo City Exclusive Service Center is part of Xiaomi’s broader strategy to expand its after-sales support network across the Philippines. This growing network ensures that users in key cities and provinces can access reliable technical assistance without long travel distances or delays.
Xiaomi Exclusive Service Centers are also available in major locations nationwide, including:
- Davao City
- Lipa
- Dagupan
- Pampanga
- Quezon City
- Cebu City
- Taguig
- Manila
In addition to Exclusive Service Centers, Xiaomi also operates Authorized Service Centers in several provinces and cities, including:
- Quezon Province
- Bulacan
- Albay
- Pasig
This expanding service footprint reflects Xiaomi’s ongoing effort to make technical support and after-sales services more widely available across the country. By strengthening its presence in both major urban centers and provincial areas, Xiaomi ensures that users can receive timely support for repairs, warranty claims, and device concerns.
Xiaomi Strengthens Customer Experience Through Localized Support
The opening of the new Exclusive Service Center in Iloilo City demonstrates Xiaomi’s continued investment in improving customer experience in the Philippines. By bringing after-sales support closer to users in Western Visayas, the company enhances convenience for customers who rely on Xiaomi devices for everyday use.
As Xiaomi continues to grow its ecosystem of smartphones, smart home devices, and AIoT products, the expansion of its service network plays a key role in maintaining product reliability and customer satisfaction. The company’s focus on localized support ensures that users can maximize their devices with confidence and ease.
For more information on Xiaomi products and service centers, customers may visit the official Xiaomi Philippines website or follow Xiaomi Philippines on its official social media channels.
